Have you ever made an online purchase that you’ve nearly regretted in the long run? I had an eye-opening experience when purchasing a desk for my twin daughters room. My daughters share a room that is quite small for two people, but more than adequate for one person. As a Christmas gift from my mom last year they received cameras that were of such low quality (not the fault of the gift giver) that they had to be returned. I told my mom that I had been wanting to purchase a desk for their room, and asked if it would be okay to use the money towards that purchase. My mom was fine with it, so the search was on for the right desk.
I searched weekly for the right desk, because it not only had to serve as a desk, but I needed a desk that had the option for a hutch as well to accommodate vertical storage for their room. I also didn’t have a fortune to spend on the desk so I searched every place I could think of. Nearly every time I stepped foot in a Target or Walmart I looked through their furniture for an acceptable desk. I checked online weekly at places like Staples, Office Depot, Office Max, Craigslist, Freecycle, Target, Walmart, Pottery Barn, Pottery Barn Kids. I did find several potentials on Craigslist, but either the price was too high, the desk was too large, or there was no hutch. To say the least, I was quite frustrated with the search. I was elated when I searched Office Max again, and found what seemed to be the perfect desk that included the option for a hutch, at a great price.
The desk and hutch arrived in two different shipments. I have put furniture together before, so I was prepared for at least a few hours to put the desk together. I actually had the help of my mom to put the desk together which was immensely helpful because of the several obstacles we encountered as we put the desk together. Only one review for the desk was negative, and it was spot on. The wood was of low craftsmanship, many of the pieces were warped. This type of furniture usually comes with a minimum of 100 pieces of little hardware that has to be installed along the way, which is what I expected. During two different instances, we encountered manufacturing flaws. The first was a hole that should have been one place, but was drilled in another place. The second was a screw hole that is normally pre-drilled, but was non-existant. The flimsy panels that slide into the rear of the desk for the rear desk panel were warped and extremely difficult to install. One of the desk drawers is so flawed in craftsmanship that it barely pulls out and is extremely difficult to push back in. The second desk drawer works a little better, but not by much. After about four hours, and getting a drill out to use a router to create a hole where it should be, we were finished. The only thing that made the desk acceptable was that it looks great, and although it is not fully functional, was purchased at a price that I couldn’t turn down.
The hutch arrived several days later, and while it did not have all of the major flaws that the desk itself had, it still had the same low craftsmanship that the desk had. We had to shave off part of a dowel because a pre-set hole was off about 1/16″ of an inch, but other than that we were able to overcome the rest of the minor obstacles we encountered.
The desk looks amazing in my daughters room, and they are already putting it to good use with their homework. The experience won’t keep me from purchasing future items online, but in the future I may stick with a brand I trust like Sauder. I am wondering how honest the feedback was on the OfficeMax website and if they encountered similar problems when putting their desks together. Feedback online often makes it difficult to make a decision when purchasing because of the skewed views on a product.